Return Policy

Returns

Returns on new clothing must be made within 7 days of receiving your item. If you have exceeded 7 days, we cannot offer you a refund. 

To be eligible for a return, your clothing item must be unused, unwashed, and in the same condition that you received it.

All vintage and pre-loved homeware and clothing items are final sale.

Refunds if applicable

If your homeware item arrived broken in the mail you will need to contact us within 48 hours of the date received to for a store credit or refund. Please include a photo of the broken item in your email.

Clothing refunds: Once your return has been received and carefully inspected, you will be notified via email of approval or rejection.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This process usually takes between 2 - 5 business days.

Late or Missing Refunds if applicable

If you haven’t received a refund, first check your bank account. There is often some processing time before a refund is processed. If it has been 5 business days and you still have yet to receive your refund, please contact us at info@labelbythree.com.

Sale Items if applicable

Only regular priced items may be refunded, sale items will not be refunded.


Shipping

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, including any tracking and shipping insurance fees. If you receive a refund, the cost of return shipping will be deducted from your refund.